Shipping policy

Order processing time

All orders are processed and shipped within 1–2 business days of receipt of payment. Orders are not processed or shipped on weekends or holidays.

Delivery times

Delivery time is typically 6-7 business days, depending on the destination country and local delivery services. In rare cases, delays may occur due to customs clearance or higher shipping volumes.

Shipping costs

Shipping costs are clearly displayed during checkout. We can offer free shipping for orders over a certain amount (details are displayed during the checkout process).

Shipping confirmation & tracking

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package online at any time.

Customs, taxes and duties

We cover all applicable customs duties, taxes, and fees for international deliveries. There are no additional costs for you – the price at checkout is the final price.

Delays

We assume no responsibility for delivery delays caused by customs, natural disasters, or unforeseeable circumstances on the part of shipping providers.

Incorrect or incomplete addresses

Please ensure that your delivery address is correct and complete. The customer is responsible for any failed deliveries due to incorrect information.

contact

If you have any questions about shipping or your order, please contact us at:
Email: info@kiddiephone.com